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Item will be shipped in 3-5 business days
Recycled rain umbrella
About the shop: klaoos
KLAOOS is a French brand founded In 2018 and which offers PATIO, BEACH AND RAIN UMBRELLAS with an innovative look. Our headquarters are located at DARWIN ECO-SYSTEM, IN BORDEAUX , an emblematic place that brings together companies linked to ecological transition and sustainable development.
Klaoos is a COMMITTED BRAND , our DNA is based on this double aim for design and sustainability, with 100% MADE MANUFACTURING MADE IN EUROPE , using RECYCLED or ETHICAL MATERIALS , responsible manufacturing, and a HANDCRAFTED ASSEMBLY .
About the product
Our star is a classic Klaoos design. Sober but distinctive, it is our timeless model here in blue.
Canopy with soft silky fabric. Maximum water repellency.
Ergonomic black handle made of recycled plastic. Elegant sturdy and extremely light cane structure. Solid wind and weather resistant whales.
Careful finishing and snap closure.
Textile recycled 100% Made in Europe.
The Klaoos umbrella is designed to protect and accompany you for many years.
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Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
The estimated delivery time is 3 to 6 days.
In the event of a refund, a maximum period of fifteen (15) days is necessary from the receipt of the product returned to Klaoos, before the amount of the returned product(s) is credited back to the customer's bank account.
Cancellation / Return / Exchange Policy
Right of withdrawal
From the date of receipt, the Customer may request the return of one or more products to Klaoos, within fourteen (14) days according to the provisions of the Consumer Code. The customer will have to formulate this request according to a simple procedure detailed below and by detailing the reasons for this reshipment.
In order to simplify and facilitate the processing of product returns as well as their possible refund, it is recommended that the customer follows the procedure described below:
- make a return request by email to : [email protected]
- return the product(s) to the following address BX Logistique Avenue Maurice Boukay - 70180 Dampierre sur salon France
The product concerned must be returned under the following conditions :
- within ten days of notification of return to Klaoos ;
- properly protected, in its original packaging, in a perfect state of resale and without any trace of use (it must not have been damaged or soiled);
- accompanied by the order number received during the validation of this one, so as to allow the identification of the customer (order number, surname, first name, address).
If the customer opts for another method of return other than the procedure described above, it is essential that Klaoos can identify the customer making the return in order to be able to proceed with the refund. Therefore it is necessary to attach to your returned product all documents allowing you to identify yourself (copy of your order summary or copy of the invoice, if applicable).
The customer is obliged to have the proof of deposit of his consignment stamped and retained. The product will be refunded only if it is returned in its original, new packaging and under the conditions listed above. If the product(s) is (are) not reshipped within the time limit or in the condition specified above, the return will not be considered valid.
The return is at the customer's risk and expense. In the event of a refund, a maximum period of fifteen (15) days is necessary from the receipt of the product returned to Klaoos, before the amount of the returned product(s) is credited back to the customer's bank account.
The amounts relating to the order and its one-way shipment are refunded. However, the return costs remain the responsibility of the customer.
Return defective product or hidden defect
If the product is defective, the customer may return it at Klaoos' expense and receive a new one within the limits of available stocks. If the product is no longer available, the customer will receive an equivalent product. No additional compensation or other commercial gesture can be claimed by the customer.
The customer is obliged to systematically inform Klaoos of the reasons for the return of the defective product(s). If the damage concerns a delivery problem (damaged package, for example) the customer must notify Klaoos within two (2) days after receipt of the package.
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