Shipping Policy

All orders can take up to 48 hours to be processed and any purchase that is made after 2 pm Monday through Thursday will be processed the next day. Purchases made on Fridays after 2:00 p.m., or during the weekend, will be processed the following Monday.Orders are processed in order to check the availability of the products, as well as the approval of the payment method.SENTIENT does not process orders on Saturdays, Sundays, and the following holidays are observed: December 31stJanuary 1stDay of the Federal Mexican ConstitutionBirth of Benito JuárezEasterLabor DayTeacher's DayIndependence DayDay of the DeadMexican Revolution AnniversaryDecember 24thDecember 25thWe offer international /worldwide shipping in the purchase of any of our products at a fixed rate, established by the company in charge of transport. Please note that INTERNATIONAL ORDERS MAY BE SUBJECT ADDITIONAL DUTIES AND TAXES BILLED BY THE COSTUM’S DEPARTMENT AND SUBJECT TO THE LAWS AND REGULATIONS OF EACH COUNTRY. Additional costs arising from the products clearing the customs at the country of delivery are borne by the client. SENTIENT has no control over such costs and cannot predict the amount that the destination country's custom’s department will charge. Likewise, SENTIENT is not responsible for delays that may arise due to the customs procedure and transit.

Cancellation / Return / Exchange Policy

Once your order is placed, we are unable to adjust or modify any details. If you decide that you want to change your order for any reason, we will be happy to cancel your current order so that a new one can be placed. However, PLEASE NOTE THAT ONCE THE PRODUCT OR PRODUCTS HAVE BEEN SHIPPED, WE WILL NOT BE ABLE TO CANCEL YOUR ORDER WITH THE SHIPPING COMPANY.REJECTED SHIPMENTSIf an order is rejected upon delivery, shipping costs, duties and taxes incurred will not be refunded. We strongly recommend that you review your order before shipping.

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