Shipping Policy
Orders are carefully packed and dispatched from the Czech Republic. Delivery times may vary depending on destination and carrier. Customers will receive tracking information once their order has been shipped.For any questions regarding shipping, please contact us at [email protected].
Refund Policy
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. Refund requests will be reviewed in accordance with applicable consumer protection regulations.For assistance, please contact [email protected].
Cancellation / Return / Exchange Policy
Customers may request cancellation of an order before it has been dispatched.Unused and unopened products may be returned within 14 days of receipt, subject to applicable consumer protection regulations. Due to hygiene reasons, opened or used cosmetic products cannot be returned unless the product is defective.For returns, exchanges or cancellations, please contact [email protected].