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Shipping Policy
DO YOU PROVIDE FREE SHIPPING?Yes, it's free of charge within E.U. for all orders over 100€. For countries outside the E.U., a shipping fee will be added depending on the country of destination. You will get this information throughout your checkout process.We ship with Carbon Neutral UPS Transborder Standard which takes normally (48-72h labour days) from our warehouse in Madrid. For Central and Northern Europe, the shipping time might take up to 5 business days. And for remote countries, the shipment time might vary. You will get this information throughout your checkout process. HOW DO I TRACK MY ORDER?When we have sent the package to your delivery address, we will send you an email with the tracking number of the shipment so it can be traced if needed.
Refund Policy
CAN I RETURN AN ORDERED PRODUCT AND GET FULL REFUND?Yes you can return it within 14 days from the day of the reception of the package. There are 2 options.1. If the product has a defect you can of course return it at our expense and get a full refund. Send us an email at: [email protected] together with pictures of the irregularity and the order number. We will send you the paid return label for you to stick on the return package.2. If you change your mind and simply wish to return your product, you will get a full refund. However, the return cost is at your expense. Send us an email at [email protected], specifying the order number. Then, send the package back to us with a transporter of your choice to the same address as above. The returned product must of course be unused and in a perfect condition, bearing the original labels. Products that are returned incomplete, damaged or soiled, will not be taken back
Cancellation / Return / Exchange Policy
RECEIVING A REFUNDYour refund will be credited to your original form of payment within 14 days from reception of your returned goods.EXCHANGESIn case you decide to exchange the product for another colour or model, please follow the step for a Regular Return (2) and then proceed to a new online order.DISPUTESIf you need to file a dispute towards ACE Active Chic Eco or our products, please visit http://ec.europa.eu/odr