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Shipping Policy
I travel in a TBF compostable poly bag that meets EN13432 standards. The Product sticker is made of sugarcane and is biodegradable.
Packed into a recycled cardboard box and trucked to the Istanbul port. I travel by ship to the UK and once in England, I am trucked to our warehouse in Doncaster.
When ordered I'm packed in a compostable starch mailer bag, made by Better Packaging.com. Certified (AS5810-2010)
Then finally it's delivered to you by our delivery partners, Parcel Force.
7 day shipping process
Refund Policy
We hope you love your TOBEFRANK purchase for years to come. However, if you do wish to return any items please see our returns policy below:
– We are happy to return or exchanged for something else within 28 days of your order being dispatched.
– Return postage will be paid if there is a fault on our side or a quality control issue.
- We do ask that all items are returned to us in perfect condition and in their original packaging.
– We recommend that you send any returns using a trackable postal service.
– Please make sure you email [email protected] with your reasons for the return so that we can keep an eye out for your parcel and make sure we can learn and improve.
- When emailing please include your TBF order number in the subject of your email. Returns to be sent to:
Bullseye Distribution Centre
c/o TOBEFRANK
Hunt Lane
Bentley
Doncaster
DN5 9SH